Seasonal Transitions, Universal Emotions: How Seasonal Stress Affects Women Customers
In workshops around the world, there are certain times of year when customer behavior shifts. Service advisors may notice more hesitation, more questions, more “I need to think about it,” and customers who seem distracted or emotionally stretched. This is…
Warm Hearts, Warm Cars: Giving Back to the Community That Drives Us
As the holiday season arrives, it brings a spirit of generosity and connection that resonates across cultures. It’s a time when simple acts of kindness: offering support, sharing warmth, lending a hand, can brighten someone’s day and strengthen the community…
Lead with Gratitude to Build Trust and Customer Loyalty
In the automotive service industry, trust is one of the most valuable tools your workshop can have. Every customer who walks through your doors places their confidence in your expertise, integrity, and care. In a world where people have countless…
